Ordering Flowers
How far in advance should I order flowers?
We recommend placing your order at least 2 days in advance for the best selection of flowers.
Selected bouquets, vase arrangements and congratulatory flower stands may be available for same-day delivery, subject to availability and our daily order cut-off time.
Do you offer same-day flower delivery in Singapore?
Yes. Same-day delivery is available for selected arrangements.
Orders should be placed before 2pm from Monday to Saturday, and before 9am on Sunday, subject to availability.
For a wider selection of flowers and designs, we recommend ordering at least 2 days in advance.
Can I request a specific flower or colour palette?
Yes. You may let us know your preferred flowers, colours or overall style when placing your order.
As flowers are seasonal, specific varieties and shades are subject to availability. Our florists will do our best to create an arrangement that reflects your requested palette and style.
Can you recreate a bouquet from a reference photo?
Reference images are welcome as a guide for the overall style, mood and colour palette, but we do not create exact 1-to-1 replicas.
Flower varieties are seasonal and each Fiore Arte arrangement is individually handcrafted, so the final design will have its own unique character.
Do you offer custom flower bouquets?
Yes. Our custom bouquets are designed according to your preferred colour palette, style and occasion, with flowers selected based on seasonal availability.
Flower Delivery in Singapore
Do you provide islandwide flower delivery in Singapore?
Yes. Fiore Arte provides flower delivery to most locations across Singapore.
Certain restricted locations or locations requiring special access may incur additional delivery charges or require alternative delivery arrangements.
What are your flower delivery timings?
Our standard delivery windows are:
Monday–Saturday: 10am–4pm or 4pm–9pm
Sunday: 11am–6pm
If you require delivery within a specific time frame, please contact us before ordering. Additional charges may apply for specific-time deliveries.
Can I request a specific delivery time?
Yes, subject to availability.
Specific-time delivery may incur an additional charge. We recommend contacting us before placing your order if the flowers need to arrive by a particular time.
Can you deliver flowers to offices, hotels and hospitals?
Yes. We can deliver flowers to offices, hotels, hospitals and other commercial locations, subject to the property's delivery and access policies.
Please provide the recipient's full name, contact number, company/hotel/hospital name, unit or room details where applicable, and any relevant delivery instructions.
For hospitals, we recommend checking that the recipient is permitted to receive fresh flowers before ordering.
What happens if the recipient is not available?
Our courier will attempt to contact the recipient upon arrival.
Where appropriate and permitted, the flowers may be left at the door or another safe location. For condominiums or restricted-access properties where entry is not permitted, the order may need to be returned and a redelivery fee may apply.
Our courier will wait for up to 10 minutes upon arrival.
Can the flowers be left at the door?
Yes, if you or the recipient have authorised us to do so and the location is safe and accessible.
Once flowers have been left according to the requested instructions, Fiore Arte cannot be responsible for loss, damage or deterioration resulting from the flowers being unattended.
Flowers & Substitutions
Will my flowers look exactly like the product photo?
Every Fiore Arte arrangement is individually handcrafted using fresh flowers, so slight variations are natural.
The exact flowers, shades, sizes and stages of bloom may vary according to seasonal and market availability.
Our product images represent the overall style, colour palette and design direction of the arrangement rather than an exact replica.
What happens if a flower shown in the photo is unavailable?
Flowers are seasonal and availability can change.
Where a substitution is necessary, we will select flowers of equal or higher value while maintaining the overall colour palette, style and character of the arrangement as closely as possible.
For significant substitutions that materially change the appearance or character of an arrangement, we will endeavour to contact you where possible.
Why do my flowers look different from the website photo?
Fresh flowers are natural materials. Differences in colour, size, shape, bloom stage and movement are part of their character.
Our arrangements are handcrafted rather than mass-produced, so no two arrangements will be completely identical.
Gifts & Flower Cards
Can I include a message with my flowers?
Yes. You can include a complimentary personalised message when placing your order.
Please enter your message exactly as you would like it to appear on the card.
What should I write on a flower card?
A short and sincere message is usually best. The wording can depend on the occasion and your relationship with the recipient.
You can explore our flower-message guides for inspiration, including:
Flower Care
How long will fresh flowers last?
The lifespan of fresh flowers varies according to the flower variety, environment and care.
Most cut flowers can generally be enjoyed for several days or longer when kept in fresh water and a cool environment away from direct sunlight and heat.
How can I make my flowers last longer?
For bouquets, trim approximately 1–2cm from the stems at an angle before placing them in a clean vase with fresh water.
Change the water regularly and keep the flowers away from direct sunlight, heat and ripening fruit.
For vase arrangements, top up or replace the water regularly and remove any wilted flowers or foliage as necessary.
Are your flowers pet-friendly?
Not all flowers are suitable for households with cats or dogs. Some commonly used flowers, particularly certain lilies, can be harmful to pets.
If you're sending flowers to a household with pets, we recommend choosing from our [Pet-Friendly Flowers →]collection.
Changes, Cancellations & Refunds
Can I change my order after placing it?
For daily flower orders, cancellations made more than 3 days before delivery are eligible for a full refund less a 5% administrative fee.
Cancellations made 1–3 days before delivery are eligible for a 50% refund.
Orders cancelled less than 24 hours before delivery are non-refundable.
Can I cancel my flower order?
For bouquets, trim approximately 1–2cm from the stems at an angle before placing them in a clean vase with fresh water.
Change the water regularly and keep the flowers away from direct sunlight, heat and ripening fruit.
For vase arrangements, top up or replace the water regularly and remove any wilted flowers or foliage as necessary.
What should I do if there is an issue with my flowers?
Please contact us as soon as possible after receiving your order and include your order number and clear photographs of the arrangement.
Fresh flowers are perishable and naturally vary, but if there is a genuine issue with your order, our team will review it and assist accordingly.